Help & support

We are here to help.

Questions about a product or an order? Send us the details and we will point you in the right direction.

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How can we help?

Frequently asked

A few useful answers.

How will I know whether a product is available?

Each product card and product page shows its current stock state. Products with no remaining quantity display “Out of stock” and cannot be added to the bag.

How do sale prices work?

When an item is discounted, Somi shows the current selling price, the original price and the percentage saving. Sale availability may end or change when inventory is updated.

Can I change an order after placing it?

Contact support as soon as possible with your order number. Changes depend on whether fulfilment has started.

Where can I read the delivery and return rules?

See the dedicated shipping page and returns page before ordering.